Most recent reviewers report digital locks failing within 6 months to 2 years despite stated 5-year warranty. The core complaint is severe: phone calls and WhatsApp messages go unanswered for weeks; service staff ghost customers entirely. Several buyers waited months for warranty repairs, only to be told units were out of stock or discontinued, while one customer was charged $120 labour to replace a lock that failed again. A handful of earlier reviews praise installer Suresh, but the past 15 recent reviews (all one or two stars) paint a pattern of abandoned customers and non-functional hardware.
Suresh stands out as competent and polite during installation, and the locks are described as affordable upfront. However, the warranty promise is hollow: reviewers discover "on-site" repairs cost extra, and getting anyone to honour claims takes months if it happens at all. No one answers calls marked "24/7", management escalations are ignored, and the company appears to deliberately delay claims until warranty expires. For a home security product, this breach of trust is critical.
Recent shift: In the past three months, sentiment has sharply deteriorated. The few five-star reviews (3 from 3 months ago) praise installer Suresh but are vastly outnumbered by 16 recent one-star reviews detailing lock failures, warranty denial, and complete loss of customer support. The pattern suggests systemic failure in after-sales operations or a deliberate policy to avoid honouring warranties.
All 12 reviews are five-star. Customers praise fast service, friendly staff (especially Doris), quality hardware, and straight advice without hard-sell tactics. The business supplies door hardware, locks, and hinges to both residential and commercial clients.
AX Locksmith Sembawang answers emergency calls within 30 minutes, even at 3am, and staff arrive at quoted times. Technicians like Alex and Chris dismantle, pick, and open locks skillfully without damaging doors or handles, explain issues clearly, and charge fair rates for after-hours work. Every one of 18 reviews is five stars.
All 11 reviews are five-star. Callers consistently report arrival within 30 minutes, often much faster, with lock work completed in minutes rather than hours. Chris (the technician) is named repeatedly for speed, friendliness, and solving difficult locks. Midnight calls are answered promptly, pricing is described as fair even for emergency hours, and new hardware is included without surprise charges.
Last updated 2026-07-11