All 11 reviews are five-star. Callers consistently report arrival within 30 minutes, often much faster, with lock work completed in minutes rather than hours. Chris (the technician) is named repeatedly for speed, friendliness, and solving difficult locks. Midnight calls are answered promptly, pricing is described as fair even for emergency hours, and new hardware is included without surprise charges.
Long-time Woodlands neighbourhood fixture known for personable owners David and Sandra. Reviewers value honest advice, reasonable prices, and helpful staff who answer questions without pressure, though a small number report frustration with inflexible exchange policies on hardware items like window handles and shoes.
Most recent reviewers report digital locks failing within 6 months to 2 years despite stated 5-year warranty. The core complaint is severe: phone calls and WhatsApp messages go unanswered for weeks; service staff ghost customers entirely. Several buyers waited months for warranty repairs, only to be told units were out of stock or discontinued, while one customer was charged $120 labour to replace a lock that failed again. A handful of earlier reviews praise installer Suresh, but the past 15 recent reviews (all one or two stars) paint a pattern of abandoned customers and non-functional hardware. Suresh stands out as competent and polite during installation, and the locks are described as affordable upfront. However, the warranty promise is hollow: reviewers discover "on-site" repairs cost extra, and getting anyone to honour claims takes months if it happens at all. No one answers calls marked "24/7", management escalations are ignored, and the company appears to deliberately delay claims until warranty expires. For a home security product, this breach of trust is critical.
All 12 reviews are five-star. Customers praise fast service, friendly staff (especially Doris), quality hardware, and straight advice without hard-sell tactics. The business supplies door hardware, locks, and hinges to both residential and commercial clients.
Last updated 2026-07-11