Yew Digital Lock
Most recent reviewers report digital locks failing within 6 months to 2 years despite stated 5-year warranty. The core complaint is severe: phone calls and WhatsApp messages go unanswered for weeks; service staff ghost customers entirely. Several buyers waited months for warranty repairs, only to be told units were out of stock or discontinued, while one customer was charged $120 labour to replace a lock that failed again. A handful of earlier reviews praise installer Suresh, but the past 15 recent reviews (all one or two stars) paint a pattern of abandoned customers and non-functional hardware. Suresh stands out as competent and polite during installation, and the locks are described as affordable upfront. However, the warranty promise is hollow: reviewers discover "on-site" repairs cost extra, and getting anyone to honour claims takes months if it happens at all. No one answers calls marked "24/7", management escalations are ignored, and the company appears to deliberately delay claims until warranty expires. For a home security product, this breach of trust is critical.
