Help and resources if you have a locksmith problem in Singapore
Government & regulatory
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Singapore Police Force (SPF) - Security Industry Division / Police Licensing & Regulatory Department
Administers the Security Service Provider Licence that covers locksmith and security-related work such as installing, maintaining and repairing security equipment. Consumers can use this to check whether a locksmith or security firm holds a valid licence.
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GoBusiness Licensing (Security Service Provider Licence directory)
The government licensing portal, run jointly by the Ministry of Trade and Industry and GovTech, where the Security Service Provider Licence for locksmith-type work is formally listed and applied for.
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List of Licensed Security Service Providers (Singapore Police Force)
An official SPF-published list that lets you confirm whether a security or locksmith company currently holds a valid Security Service Provider licence.
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Accounting and Corporate Regulatory Authority (ACRA)
Singapore's national regulator for business entities. Locksmith companies must be registered with ACRA to operate legally, and consumers can use it to verify a locksmith company's business registration.
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Competition and Consumer Commission of Singapore (CCS)
The government agency administering Singapore's Consumer Protection (Fair Trading) Act and Competition Act. It can take enforcement action against businesses, including locksmiths, engaged in unfair trade practices, though it does not handle individual dispute redress directly.
Visit website → Phone: Local Calls: 1800-325-8282; Overseas Calls: +65 6325 8282 10 Hoe Chiang Road #08-08 Singapore 089315
Consumer protection
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Consumers Association of Singapore (CASE)
A non-profit, non-governmental body that promotes consumer interests and is the first point of contact for complaints against businesses like locksmiths, including price disputes or unfair trade practices. It helps consumers seek redress and, in some cases, compensation through negotiation or mediation.
Visit website → Phone: 6277 5100 170 Ghim Moh Road #05-01 Ulu Pandan Community Club Singapore 279621 -
CaseTrust
The accreditation scheme run by CASE that certifies businesses, including home and renovation-related service providers, for fair trading practices. Consumers can look for CaseTrust-accredited locksmith or security companies for added assurance.
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