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My Digital Lock (Jurong Westgate)

Updated 2026-07-11 · 1,123 reviewed · 185 listed · Scored from 710 Google reviews · How we rank ›

4.9(710) 88 composite score See reviews on Google ✓ Google-verified Publishes prices
Residential LocksmithDigital & Smart Lock SpecialistCommercial LocksmithAutomotive Locksmith
My Digital Lock (Jurong Westgate)
Services
Residential Locksmith, Digital & Smart Lock Specialist, Commercial Locksmith
Reviews
710

What recent reviews say

Staff like Vivi, Molly, Amanda, and Adrian earn consistent praise for patient, helpful guidance without pressure. One customer's broken lock was fixed via WhatsApp troubleshooting in 25 minutes. However, installation errors and refusal to repair or service locks (pushing trade-in instead) have frustrated others, and purchase records are sometimes unavailable.

Digital door and gate locks from $299 upwards dominate the service line. The business operates across multiple locations (Jurong Westgate, Suntec, Sun Plaza, others) and has served customers for over a decade. Stock issues during installation and inconsistent after-sales policies remain the texture of concern.

Praised for
  • knowledgeable staff
  • quick problem-solving
  • patient and friendly service
  • good product range
  • reasonable pricing
Watch-outs
  • wrong lock sent on installation
  • poor after-sales support for repairs
  • no purchase records kept
  • sales-focused, not customer-focused
skilled-stafffast-responsefair-pricingprofessionalquick-turnaroundpoor-communicationno-show
Best for: Homeowners and renters upgrading to smart door or gate locks without sales pressure.
Think twice if: Installation errors and refusal to service broken locks (suggesting replacement instead) have frustrated some customers.

Strengths

  • Knowledgeable, non-pressuring staff
  • Fast troubleshooting and support
  • Wide digital lock product range
  • Competitive pricing from $299

Worth knowing

  • Molly (Jurong Westgate): solved a U2 gate lock issue via WhatsApp in 25 minutes
  • Vivi: repeatedly praised for patient, pressure-free advice
  • Amanda: noted for friendly, patient service at Sun Plaza
  • Adrian Koh and CK (Ken) also named as helpful
  • Installation error documented: wrong lock sent, customer had to return for correct unit
  • Purchase records not consistently available
  • Trade-in service offered but sometimes pushed as only solution for repairs

What reviews say by service

Digital & Smart Lock Specialist
Fast remote troubleshooting and live support praised; refusal to repair or service locks is a sore point.
Residential Locksmith
HDB door and gate installation well-reviewed for knowledgeable staff; installation errors (wrong lock sent) have occurred.
Safe Opening & Installation
Safe sales at Sun Plaza staff (Amanda) noted as friendly and patient.
Commercial Locksmith
No clear evidence from reviews.

How it compares

  • Rated 4.9 against a 4.54 average across the 147 residential locksmith businesses listed here.
  • Has more Google reviews than 93% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 93
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
692
4
8
3
1
2
2
1
7

Common questions

How quickly can you fix a digital lock if it stops working?
Molly at Jurong Westgate solved one customer's fingerprint, facial, and card unlock issues via WhatsApp troubleshooting in 25 minutes. However, more complex repairs may require in-person diagnosis, and some customers report refusal to service older locks.
Do you install HDB door and gate locks?
Yes, the website lists HDB laminate doors and HDB designer gates as services. Multiple reviews confirm installation at customer homes, though wrong locks have been delivered on initial visits.
What is your cheapest digital lock option?
The website lists digital door locks from $299, with HDB gate options also starting at $299. Bundle options (door and gate) start from $599.
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Last updated 2026-07-11