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My Digital Lock

Updated 2026-07-11 · 1,123 reviewed · 185 listed · Scored from 635 Google reviews · How we rank ›

4.9(635) 92 composite score See reviews on Google ✓ Google-verified Publishes prices
Residential LocksmithDigital & Smart Lock SpecialistCommercial Locksmith
My Digital Lock
Services
Residential Locksmith, Digital & Smart Lock Specialist, Commercial Locksmith
Reviews
635

What recent reviews say

Staff at My Digital Lock spend real time explaining digital lock features and options without rushing buyers. Named technicians like Jeff, Roy, and Andrew deliver consistent, patient service both at the IMM showroom and after purchase, with Roy's troubleshooting extending well beyond the warranty period.

The business operates showroom sales and installation for HDB and landed properties, stocking a range of Lusano-branded locks from $299 to $799. Reviewers consistently praise clear product education, friendly handling of questions, and follow-up support that feels genuinely attentive rather than transactional.

Praised for
  • knowledgeable staff, patient explanations
  • responsive after-sales support
  • friendly service, no rushing customers
  • skilled installation work
skilled-staffprofessionalpunctualfast-responsereliabletransparent-quote
Best for: HDB and landed property owners wanting patient guidance on smart lock choice and reliable installation.

Strengths

  • named technicians with strong product knowledge
  • extensive after-sales support and troubleshooting
  • patient, unhurried showroom experience
  • installation and setup included with products

Worth knowing

  • Jeff, Roy, Andrew, Joann, Yiimin, Jiaxing named as staff providing consistent service
  • Roy provided troubleshooting support over two days more than one year after purchase
  • Andrew installed laundry rack and explained use and maintenance clearly
  • IMM showroom location mentioned in recent reviews

What reviews say by service

Digital & Smart Lock Specialist
Staff explain lock features clearly and help choose suitable models; installation and setup included.
Residential Locksmith
HDB door and gate locks installed with patient guidance on use and maintenance.
Commercial Locksmith
Limited direct evidence; website lists commercial services but reviews focus on residential HDB and home use.

How it compares

  • Rated 4.9 against a 4.54 average across the 147 residential locksmith businesses listed here.
  • Has more Google reviews than 92% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 92
Review volume 100
Review recency 100
Review sentiment 80
Profile completeness 100
Verification 30

Rating breakdown

5
610
4
4
3
2
2
4
1
15

Common questions

Do you help customers choose which lock suits their home?
Yes. Staff like Jeff and Andrew take time to explain lock types, features, and differences without rushing, and answer all questions in detail.
What happens if my lock stops working after I buy it?
Roy's experience shows the business troubleshoots issues well beyond one year, spending days on remote support and consulting technicians to resolve problems.
Can you install the lock after I buy it?
Yes. Installation is included, and staff explain how to use and maintain your lock before leaving.
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Last updated 2026-07-11