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Mister Minit Westgate

Updated 2026-07-11 · 1,123 reviewed · 185 listed · Scored from 519 Google reviews · How we rank ›

4.3(519) 77 composite score See reviews on Google ✓ Google-verified
Residential LocksmithKey Cutting & DuplicationAutomotive Locksmith
Mister Minit Westgate
Services
Residential Locksmith, Key Cutting & Duplication, Automotive Locksmith
Reviews
519

What recent reviews say

Syafiq's hands-on repair skill draws strong loyalty, especially for shoes and bags that come back looking new. Most five-star reviews praise his workmanship, willingness to fix problems at no extra cost, and friendly manner.

Key cutting has a consistent flaw: copies don't always work on first try. Shop closures at advertised opening times frustrate walk-ins, and phone calls go unanswered. Pricing draws occasional comment as steep, though one customer found it fair against independent cobblers.

Praised for
  • skilled craftwork and repair quality
  • Syafiq's expertise and personality
  • honest dealing on failed keys
  • fast turnaround on repairs
Watch-outs
  • key copies sometimes non-functional
  • inconsistent phone responsiveness
  • shop opens late without notice
  • pricing perceived as high
skilled-staffprofessionalreliablequick-turnaroundoverpricedpoor-communicationno-show
Best for: People with worn shoes and bags needing expert repair; those with old or unusual locks.
Think twice if: Phone lines go quiet for days and the shop may not open at published times without notice.

Strengths

  • Syafiq's reputation for hand-stitching and sole replacement work
  • no-fuss refund on failed key duplicates
  • willingness to rush repairs for urgent travel needs

Worth knowing

  • Syafiq is the shop manager, known for hand-stitching and sole replacement work
  • shop closes at lunch time when foot traffic is highest
  • no-fuss refund offered on non-functional key copies
  • repair turnaround typically 5-7 days, can be expedited to 1 week for urgent cases
  • keeps receipts recommended as some key copies are unreliable

What reviews say by service

Key Cutting & Duplication
Copies sometimes fail to work; honesty on old locks and prompt refunds when they do not function
Residential Locksmith
Handles old or specialist locks with transparency on difficulty; tested against known old-school cutters
Automotive Locksmith
Website lists spare car keys service, but no review evidence of this specific work

How it compares

  • Rated 4.3 against a 4.51 average across the 75 key cutting & duplication businesses listed here.
  • Has more Google reviews than 90% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 54
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
406
4
23
3
9
2
10
1
71

Common questions

What are the opening hours and is the shop reliably open at those times?
Google lists 7 days of operation. Multiple recent reviews report the shop closed at advertised opening times without notice, particularly around 11 am. Lunch closures occur at peak errand hours. Phone contact attempts often go unanswered.
Do key copies always work first time?
No. Reviews report 2 out of 3 copies failing and Syafiq is honest if a copy does not work. Customers are advised to keep receipts and test keys immediately. Refunds are offered without fuss if they fail.
How long do shoe and bag repairs take?
Typical turnaround is 5-7 days. Syafiq has expedited repairs to one week for urgent overseas travel on request.

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My Digital Lock (Jurong Westgate)

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Staff like Vivi, Molly, Amanda, and Adrian earn consistent praise for patient, helpful guidance without pressure. One customer's broken lock was fixed via WhatsApp troubleshooting in 25 minutes. However, installation errors and refusal to repair or service locks (pushing trade-in instead) have frustrated others, and purchase records are sometimes unavailable. Digital door and gate locks from $299 upwards dominate the service line. The business operates across multiple locations (Jurong Westgate, Suntec, Sun Plaza, others) and has served customers for over a decade. Stock issues during installation and inconsistent after-sales policies remain the texture of concern.

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The owner, known as Uncle, runs a high-volume key-cutting booth near Cash Converters in Jurong East where most jobs finish in under 20 minutes at $3–4 per key. His 30 years of experience and approachable manner have built loyalty across residential, automotive, and watch-repair work, though a few note his prices undercut some shops and beat others on value.

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My Digital Lock
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My Digital Lock

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Staff at My Digital Lock spend real time explaining digital lock features and options without rushing buyers. Named technicians like Jeff, Roy, and Andrew deliver consistent, patient service both at the IMM showroom and after purchase, with Roy's troubleshooting extending well beyond the warranty period. The business operates showroom sales and installation for HDB and landed properties, stocking a range of Lusano-branded locks from $299 to $799. Reviewers consistently praise clear product education, friendly handling of questions, and follow-up support that feels genuinely attentive rather than transactional.

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Last updated 2026-07-11