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Most visits result in quick, competent key work with transparent pricing and owner involvement. Joseph handles automotive and residential duplication well, particularly difficult or unusual models, and stands behind work with warranty. Two stark negative encounters flag temper and customer-service gaps that contradict the norm.
Leon and Justin stand out for patient, technical guidance that treats lock selection as a real decision rather than a sales transaction. Most buyers praise fast installation, responsive WhatsApp follow-up, and staff who explain both strengths and weaknesses. However, one detailed complaint flags firmware bugs in Moorgen smart locks and uneven technician expertise during troubleshooting, leaving some problems unresolved months later. The business dominates digital lock sales in the area, with honest product positioning and fuss-free servicing as core strengths. Weekend emergency lockouts get handled in 90 minutes, and staff arrange free maintenance when issues arise. That said, product stability and after-sales troubleshooting depth matter most if you buy a high-end smart lock system.
Most customers return for the wide door range and responsive sales team, with many praising product quality and installation work. A small but vocal group reports incomplete quotes, unclear pricing, and occasional rudeness from showroom staff, particularly around payment expectations before site surveys.
Last updated 2026-07-11