
My Digital Lock (Suntec City)
Most customers encounter staff like Jacky, Stella, and Jeff, who explain digital locks patiently and close sales smoothly. Installation work meets expectations when it happens. Service breaks down between sales and operations. Communication gaps mean last-minute surprises about site requirements or timing. Complaints to management get slow or incomplete responses. A 1-star review details unprofessional phone calls and lack of real apology after installation, despite the lock itself working fine.

