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My Digital Lock (Suntec City)

Updated 2026-07-11 · 1,123 reviewed · 185 listed · Scored from 1,122 Google reviews · How we rank ›

4.8(1122) 86 composite score See reviews on Google ✓ Google-verified Publishes prices
Residential LocksmithDigital & Smart Lock SpecialistCommercial Locksmith
My Digital Lock (Suntec City)
Services
Residential Locksmith, Digital & Smart Lock Specialist, Commercial Locksmith
Reviews
1122

What recent reviews say

Most customers encounter staff like Jacky, Stella, and Jeff, who explain digital locks patiently and close sales smoothly. Installation work meets expectations when it happens.

Service breaks down between sales and operations. Communication gaps mean last-minute surprises about site requirements or timing. Complaints to management get slow or incomplete responses. A 1-star review details unprofessional phone calls and lack of real apology after installation, despite the lock itself working fine.

Recent shift: One detailed negative review a week ago highlights service breakdown between departments and poor complaint follow-up, contrasting with overwhelmingly positive recent sales feedback; suggests a specific communication or operations issue that management acknowledged but may not have fully resolved

Praised for
  • knowledgeable and patient staff
  • friendly and helpful service
  • detailed product explanations
  • professional installation work
Watch-outs
  • communication breakdowns between departments
  • last-minute schedule changes
  • unprofessional staff interactions
  • poor complaint handling and follow-up
skilled-staffprofessionalquick-turnaroundpoor-communicationpunctual
Best for: buyers who want thorough product education and prefer working with a single salesperson for consistency
Think twice if: you need reliable handoff between sales and installation teams, or expect fast responses to post-installation concerns

Strengths

  • knowledgeable sales staff who explain features well
  • broad digital lock range from $299 upward
  • installation and programming services included

Worth knowing

  • Named staff praised repeatedly: Jacky, Stella, Jeff, Manoj (sales and customer-facing roles)
  • One detailed complaint names Amy Toh (staff member) and Ronn (owner) regarding communication gaps and slow complaint resolution
  • Safe purchases mentioned (Moorgen T50 mentioned by name)
  • Digital lock price range $299–$550 for door locks; bundles from $599

What reviews say by service

Residential Locksmith
HDB door and gate lock installation praised for workmanship quality, but communication gaps between sales and installation teams cause frustration
Digital & Smart Lock Specialist
Sales staff explain features well; customers feel informed and satisfied with lock function and choices
Safe Opening & Installation
Safe purchases facilitated with patient, knowledgeable staff guidance

How it compares

  • Rated 4.8 against a 4.54 average across the 147 residential locksmith businesses listed here.
  • Has more Google reviews than 97% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 86
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
1057
4
25
3
6
2
3
1
31

Common questions

Do you install locks on HDB doors and gates?
Yes. Their website lists HDB door installation and HDB gate locks, and recent reviews mention digital lock installation on HDB properties.
What is the cheapest digital lock you sell?
From $299, according to their website. Several models (Lusano+ Meteor, Lusano+ Star Mortise, Lusano+ Cyber Y) are listed at this price.
Can I expect the salesperson to handle my installation too?
No. One review notes that the salesperson (Jacky) was not the same person managing installation. Last-minute communication about site requirements happened via other staff. Clarify the handoff process when you buy.
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Last updated 2026-07-11