Reno delivers dependable service with response times under 30 minutes and typically resolves issues in minutes. Fair pricing, patient explanations, and practical tips to avoid recurring problems set him apart; reviewers consistently note his professional approach and willingness to advise clients on do-it-yourself fixes when appropriate.
Speed and friendliness draw customers, but pricing honesty is a recurring concern. Several reviewers report being overcharged for common batteries (paying $15 for items costing under $1 retail), and one key duplication came with imperfections requiring tweaking to work reliably.
One reviewer praised cleanliness, but 45% gave one or two stars. Multiple customers reported Yale digital locks installed incorrectly, failing within weeks, and then faced 7-day waits for repair contact or being pushed toward new purchases rather than fixes. Customer service via chat and phone both drew complaints for long waits and dismissal of warranty claims.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Last updated 2026-07-11