Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Based on limited recent reviews, so treat this as low-confidence.
All 28 reviews award five stars. Reviewers consistently praise fast, neat digital lock installations backed by clear how-to explanations. Technicians are described as professional and friendly, with work quality and product choice earning repeated mention.
Ketch locks jobs in under an hour and solves them correctly the first time. Kenneth Wong and his team explain options plainly, install durable components like Nelon hardware, and teach customers how to maintain their locks afterward. They handle complex work-RFID drawers, vintage locks, digital smart systems-without damage, and reviewers mention fair pricing repeatedly.
Andrew and the Nexus team consistently arrive within 20-30 minutes to emergency lockouts, charge fair prices quoted upfront, and patiently explain their work to customers. Whether replacing locks, unlocking bedrooms, or setting up digital access, they provide detailed guidance, even offering preventive tips to avoid future lock problems. Customers value his observant eye (spotting issues with other locks in the home), willingness to teach elderly relatives, and calm demeanor during stressful situations. Late-night callouts and weekend emergencies receive the same professional, transparent service as daytime appointments.
Last updated 2026-07-11