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Pro-Smith & Lock Services

Updated 2026-07-11 · 1,123 reviewed · 185 listed · Scored from 209 Google reviews · How we rank ›

4.9(209) 88 composite score See reviews on Google ✓ Google-verified
Residential LocksmithDigital & Smart Lock SpecialistCommercial LocksmithAutomotive Locksmith
Pro-Smith & Lock Services
Services
Residential Locksmith, Digital & Smart Lock Specialist, Commercial Locksmith
Reviews
209

What recent reviews say

Most calls get a response within minutes and arrival within 20-30 minutes, with jobs wrapped up quickly and prices quoted upfront. A small group report refusals based on location or lock type, and one customer received the wrong lock installed despite confirming the spec twice, getting only a $19 discount as remedy.

Named technician Sean earns particular praise for speed, WhatsApp responsiveness, and accommodating manner. Bedroom and letter box locks, HDB doors, and key systems are the services most reviewers mention. The rare one-star feedback centres on rejecting jobs and communication gaps rather than workmanship."

Praised for
  • fast response and arrival
  • no hidden costs
  • professional and friendly staff
  • efficient problem-solving
  • reasonable pricing
Watch-outs
  • refuses certain job types
  • wrong lock type installed
  • poor communication on specifications
fast-responsepunctualfair-pricingprofessionalskilled-stafftransparent-quotequick-turnaroundreliable
Best for: Homeowners and offices needing quick HDB or bedroom lock fixes, letter box replacements without fuss.
Think twice if: Some jobs declined based on location or lock type; confirm lock specs in writing before booking.

Strengths

  • Arrival within 20-30 minutes typical
  • No hidden charges, prices quoted upfront
  • Named technician Sean known for WhatsApp speed and courtesy
  • Efficient lockwork, jobs often complete same-day

Worth knowing

  • Named technician Sean praised for WhatsApp responsiveness and speed
  • Typical arrival 20-30 minutes from contact
  • One case: customer ordered dimple lock, received tumbler lock instead; given $19 discount
  • One case: job rejected for Boon Lay location despite registered address in nearby Jurong West
  • Letter box lock, HDB door locks, and bedroom door locks are named services praised in recent work

What reviews say by service

Residential Locksmith
HDB main door, bedroom lock opening and letter box replacement work done quickly and professionally, though one customer received wrong lock type despite confirmation
Automotive Locksmith
Car locksmith listed on website; no clear review evidence of this service
Commercial Locksmith
Office glass door locks listed on website; no clear review evidence in recent feedback

How it compares

  • Rated 4.9 against a 4.54 average across the 147 residential locksmith businesses listed here.
  • Has more Google reviews than 82% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 91
Review volume 100
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Rating breakdown

5
198
4
4
3
1
2
1
1
5

Common questions

How fast can you usually arrive?
Reviewers consistently report arrival within 20-30 minutes of contact, sometimes faster if the job is nearby
Do you quote prices upfront or charge surprise fees?
Multiple reviews confirm prices are quoted before work starts with no hidden costs
Can you do HDB door locks and letter boxes?
Yes, their website lists HDB main door lock replacement and letter box lock services, and recent reviews confirm these jobs completed efficiently
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Last updated 2026-07-11