Adrian stands out for his patience and knowledge when discussing digital locks and gate options; most customers say he avoids hard selling and matches products to their needs. However, after purchase, communication breaks down. Two separate reviewers reported surprise additional charges, missed measurements, and last-minute scheduling that forced time off work, with Adrian blaming them rather than taking responsibility. One visit found no staff available for 30 minutes, and a camera model limitation was not disclosed upfront.
Recent shift: Post-purchase service complaints have grown more detailed and critical in recent reviews (May-June 2026 onward), with two one-star ratings citing hidden charges and poor coordination. Pre-purchase experience remains consistently praised.
All three reviews praise Alex for speed, politeness, and fair rates. Door lock repair was completed in ten minutes; service includes replaceable door knobs. Customers report they will return.
Shawn and his team consistently arrive within 15-30 minutes and fix locks efficiently without pushing unnecessary upgrades. Reviewers repeatedly praise reasonable prices, straightforward diagnosis, and the skill to avoid replacing entire doors or locks when repairs suffice. Emergency calls after midnight see the same standard: patient explanation, honest recommendations on digital locks or battery types, and willingness to work around the customer's existing setup. The business attracts repeat trust rather than one-off panic calls.
Infinite Locksmith's standout strength is speed: customers report 5-minute reply times and arrival within 30 minutes to an hour, even at 12:30am. Kes, the core technician, handles digital locks, safes, and standard residential work with hands-on skill and often goes unprompted into extras like door-closer adjustment or drilling to fit. Pricing starts at $50 and reviewers consistently find it fair; staff explain charges upfront with photos. One customer felt burned when a quick open-and-disconnect left them unable to use their lock the next day, and the technician declined further help, exposing a gap in managing expectations on first contact about what the job includes and what comes after.
Last updated 2026-07-11