22 low data
Secureware Supplies Singapore Pte Ltd
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Residential Locksmith
Mister Minit Alexandra Retail Centre ( ARC )
Key Cutting & DuplicationAutomotive LocksmithResidential Locksmith
- Services
- Key Cutting & Duplication, Automotive Locksmith, Residential Locksmith
- Reviews
- 106
What recent reviews say
Strong shoe repair work and welcoming service draw repeat customers, but unreliable hours and unpredictable staff attitudes create friction. The business excels at resoling and stitching when engaged properly, yet some visits end in upsell tactics or abandoned jobs, leaving trust uncertain.
Recent shift: Positive reputation dip from inconsistent hours (multiple recent complaints about closed store), though shoe repair quality remains praised when staff are engaged.
Praised for
- skilled shoe repair
- friendly and helpful staff
- fast service on request
- quality work
- knowledgeable staff
Watch-outs
- inconsistent hours and no-shows
- poor communication and upselling pressure
- work quality inconsistency
- rude staff interactions
- slow turnaround on orders
skilled-staffprofessionalfast-responsepoor-communicationupsell-pressurepunctualno-show
Best for: Regulars with Birkenstock or formal shoes needing reliable resoling and stitching.
Think twice if: Hours are unreliable; staff can be dismissive or pushy with upsells even on simple jobs.
Strengths
- skilled sole and heel repair
- same-day service available
- named technicians (Ken, Mr Cheng) known for care
- Birkenstock authorised repairer
Worth knowing
- Ken and Mr Cheng named as thorough, helpful technicians
- Resoling quoted at $30 per pair (35 mins offpeak)
- Heel tip replacement quoted at $25 plus surcharge for difficult jobs
- Slippers provided to customers while shoes are being resoled
- One customer reported $75 total for poor-quality work on two pairs
- Another reported two-week turnaround with incomplete job
What reviews say by service
- Residential Locksmith
- Key cutting mentioned in multiple reviews but no specific feedback on residential key work alone.
- Automotive Locksmith
- Spare car keys and remotes mentioned; Mr Cheng praised for fast replacement key service.
- Key Cutting & Duplication
- Hours unreliability is the main complaint for key services; one customer wasted journey time finding store closed.
How it compares
- Rated 4.3 against a 4.51 average across the 75 key cutting & duplication businesses listed here.
- Has more Google reviews than 72% of the businesses in this directory.
How we scored this
Scoring Method Star rating 56
Review volume 88
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30
Rating breakdown
5
82
4
5
3
4
2
0
1
15
Common questions
- How long does shoe resoling take?
- Around 35 minutes during offpeak hours, though exact turnaround depends on load.
- Do you offer same-day key service?
- Mr Cheng has delivered replacement keys at short notice, but hours are unreliable so call ahead.
- What is the cost of resoling a pair of shoes?
- Around $30 per pair, though heel tip replacement adds $25 plus potential surcharges for complex work.
Similar locksmith nearby
22 low data
Delta Enterprise Building Supplies Pte Ltd
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Residential Locksmith
78
1 & 1 24hrs Locksmith-Singapore-Digital Lock,Safe box unlocking,installed lock and all brand lock
4.6(84)✓ Google-verified
Dennis and his team arrive fast, typically within 20-45 minutes, and solve lock and safe problems in minutes with genuine expertise. The business excels at digital and electronic locks, safe opening, and residential door locks. Transparent pricing and honest phone advice are strengths, though a small minority found the initial call tone gruff or wait times frustrating. Strong track record of solving complex problems like biometric resets and combination safes without damage.
24/7 Emergency LocksmithResidential LocksmithDigital & Smart Lock Specialist