
My Digital Lock (Tampines 1 Shopping Center )
Cathy, Ren, and Ian earn consistent praise for patient, knowledgeable guidance on digital lock selection and installation quality. One customer's experience exposed a critical gap: sales staff assured fitment without drilling, but the technician revealed visible holes and required drilling, leaving the buyer disappointed and offered only cosmetic cover-ups. The business thrives on personal rapport and product knowledge at its Tampines 1 location. However, technical training gaps allow sales promises to outpace installation realities, and dismissive handling of complaints undermines the goodwill. Better pre-purchase disclosure of fitment constraints and drilling requirements would protect both customers and staff credibility.

